Storage Transfer

Storage Transfer Policy

At ACTIVE SHIPPERS, we are committed to delivering secure, reliable, and efficient shipping solutions for all our clients. To uphold our high standards of service and ensure the safety of every shipment, we have established a comprehensive Storage Transfer Policy. This policy details the procedures and responsibilities when a package is transferred to our storage facility due to payment delays or other processing requirements.

1. Purpose and Scope

This policy applies to all shipments handled by ACTIVE SHIPPERS, including general cargo, sensitive goods, and live animals. It is designed to:

  • Clarify the circumstances under which packages are transferred to storage

  • Outline applicable storage fees and payment procedures

  • Define client responsibilities and our care commitments

  • Ensure transparency and customer satisfaction

2. Circumstances for Storage Transfer

Packages may be transferred to our secure storage facility under the following conditions:

  • Delayed Payment: If any required fee (insurance, customs, handling, etc.) is not paid by the specified deadline

  • Incomplete Documentation: If necessary shipping or customs documents are missing or incomplete

  • Special Handling Needs: If the package requires special care that cannot proceed without payment

  • Client Request: If the client requests temporary storage

Clients will be notified promptly of any transfer, including the reason and any fees incurred.

3. Storage Fees and Charges

A. General Packages

  • Fee Calculation: Storage fees are charged daily, based on package size, weight, and duration.

  • Minimum Fee: A minimum daily charge applies to all stored packages.

  • Notification: Clients will be informed of the exact rate when their package is transferred to storage.

B. Live Animals & Specialized Shipments

  • Daily Fee: A fixed fee of $150 per day applies to live animal shipments.

  • Fee Covers:

    • Secure, climate-controlled storage

    • Specialized care by trained staff (feeding, cleaning, health monitoring)

    • Regular welfare checks and facility maintenance

4. Client Responsibilities

To avoid storage transfer and additional charges, clients must:

  • Pay All Fees Promptly: Settle all shipping, insurance, customs, and handling fees by the provided deadlines.

  • Submit Required Documentation: Ensure all paperwork is accurate and submitted on time.

  • Communicate Early: Notify us immediately of any expected payment delays or special circumstances.

  • Understand Fee Implications: Recognize that failure to pay on time will result in storage transfer and additional fees.

5. Notification & Payment Process

When a package is transferred to storage:

  • Immediate Notification: Clients receive a detailed notice stating:

    • Reason for storage

    • Package details

    • Applicable fees and payment deadline

    • Payment instructions

  • Payment Deadline: All outstanding fees, including storage charges, must be settled by the specified date to avoid further penalties.

  • Payment Methods: We accept bank transfers, credit/debit cards, and approved online payment options.

  • Package Release: Upon payment confirmation, delivery is rescheduled according to our standard procedures.

6. Importance of Prompt Payment

Delays in payment can:

  • Increase storage and care costs

  • Cause stress or health risks for live animals

  • Result in further delays or, in rare cases, forfeiture of the package

Prompt payment ensures the welfare of your shipment and the fastest possible delivery.

7. Our Commitment

ACTIVE SHIPPERS guarantees:

  • 24/7 secure storage with surveillance and controlled access

  • Climate-controlled environments for sensitive shipments

  • Highly trained staff for specialized care

  • Compliance with all industry and animal welfare standards

8. Contact Us

For questions or assistance regarding storage fees, payment, or your shipment’s status, please contact

We are here to help and ensure your complete satisfaction.

9. Final Notes

  • Storage fees are essential for maintaining the quality and security of your shipments.

  • The $150 daily fee for live animals reflects the specialized care provided.

  • Continued payment delays may result in additional fees or forfeiture in accordance with applicable laws.

Thank you for choosing ACTIVE SHIPPERS. We appreciate your trust and look forward to serving you with professionalism and care.