Health and Safety

Health & Veterinary Check Policy (Pet Transport)

Our Commitment to Pet Health and Safety

At ACTIVE SHIPPERS, we recognize that your pet is a cherished member of your family. As such, we are dedicated to upholding the highest standards of animal welfare, safety, and customer service throughout every stage of the pet shipping process. Our protocols are designed not only to comply with international and local regulations but also to provide you with peace of mind, knowing your pet is in caring and capable hands.

Why We Require a Veterinary Health Check

The movement of pets across regions and countries involves unique health and safety challenges. To address these, all pets arriving at the airport via our shipping services must undergo a comprehensive veterinary health check before they can be released for delivery or pickup. This requirement is in place for several important reasons:

  • Protecting Your Pet: The health check ensures your pet has not experienced any health issues during transit and is fit for release.

  • Safeguarding Other Animals: Airports and transport facilities often house multiple animals. The health check helps prevent the spread of infectious diseases or parasites.

  • Ensuring Public Health: Some animal-borne diseases can affect humans. The vet check reduces risks to handlers, airport staff, and the general public.

  • Complying with Regulations: Many airports, airlines, and countries mandate health checks for incoming animals to maintain biosecurity.

For details on how your pet is delivered from the airport to your home after the vet check, please consult our PET DELIVERY SERVICE page.

What the Veterinary Health Check Involves

Upon arrival at the airport, your pet is immediately transferred to a secure, climate-controlled holding area where our licensed veterinary team performs a thorough health assessment. The health check includes:

1. Physical Examination

  • Checking vital signs: temperature, heart rate, respiratory rate

  • Assessing hydration, body condition, and weight

  • Examining eyes, ears, nose, mouth, skin, and coat for signs of infection, injury, or distress

  • Palpating abdomen and limbs for abnormalities

2. Behavioral Assessment

  • Observing your pet’s demeanor and responsiveness

  • Checking for signs of anxiety, fear, or trauma that might have resulted from the journey

3. Vaccination Review

  • Verifying that all required vaccinations are up to date according to destination and local regulations

  • Administering any missing or required vaccines (e.g., rabies, distemper, parvovirus, kennel cough, feline panleukopenia, etc.)

4. Disease and Parasite Screening

  • Visual inspection for external parasites (fleas, ticks, mites)

  • Screening for common communicable diseases through rapid tests if necessary

  • Checking for symptoms of zoonotic diseases (those that can be transmitted to humans)

5. Documentation Audit

  • Reviewing and validating health certificates, import permits, and vaccination records

  • Ensuring compliance with all relevant legal and regulatory requirements

6. General Well-being Check

  • Ensuring your pet has access to water and, if appropriate, food

  • Monitoring for signs of dehydration or travel-related stress

Importance of the Health Check

This vet check is not a mere formality—it is a critical safeguard for your pet, other animals, and people who may come into contact with your pet during and after transit. By conducting a thorough health assessment:

  • We can promptly identify and address any health issues that may have arisen during travel.

  • We help prevent the introduction or spread of diseases and parasites.

  • We ensure that your pet is released to you in the best possible health.

For a detailed overview of the delivery process that follows the vet check, please see our PET DELIVERY SERVICE page.

Vet Check Fee Structure

To maintain the highest standards of veterinary care and administrative efficiency, a mandatory fee of $600 is charged for the health check and any required vaccinations. This fee covers:

  • Comprehensive veterinary examination by a licensed professional

  • Review and processing of all health and travel documents

  • Administration of standard vaccinations required at the point of entry

  • Secure holding and monitoring during the vet check process

  • Administrative and logistical costs associated with regulatory compliance

Refund Policy

We believe in transparency and fairness. If your pet passes the vet check and does not require any additional vaccinations or treatments, 70% of the vet check fee ($420) will be refunded to you. The remaining 30% ($210) covers the cost of the examination and administrative expenses.

  • If no issues are found, you receive a $490 refund.

  • If vaccinations or treatments are required, the cost will be deducted from the fee, and you will be informed of any additional charges, if applicable. You will always be notified and consulted before any non-emergency treatments are administered.

What Happens After the Vet Check?

If Your Pet Is Healthy:

  • Once your pet is cleared by our veterinary team, we will proceed with the next steps outlined in our PET DELIVERY SERVICE policy.

  • You will be notified immediately that your pet is ready for delivery or pickup.

  • Our delivery team will coordinate with you to arrange a safe, comfortable, and timely transfer of your pet to your home or designated location.

If Your Pet Requires Medical Attention:

  • If the vet identifies any health concerns, we will contact you immediately with a detailed report and recommended actions.

  • Any necessary treatments will be discussed and only performed with your consent, except in emergency situations where immediate intervention is required for your pet’s safety.

  • We will keep you updated throughout the process and provide clear documentation of any care provided.

For a step-by-step guide on how your pet will be delivered after passing the vet check, please visit our PET DELIVERY SERVICE page.

Your Peace of Mind

We understand that shipping a pet can be a stressful experience for both you and your animal companion. That’s why we have designed our policies to be as transparent, thorough, and customer-focused as possible. From the moment your pet arrives at the airport to the final delivery at your doorstep, our team is dedicated to ensuring a safe, smooth, and compassionate journey.

  • 24/7 Customer Support: Our support team is always available to answer your questions or provide updates.

  • Professional Care: All veterinary checks are conducted by licensed, experienced professionals with a passion for animal welfare.

  • Transparent Procedures: We keep you informed at every stage and provide clear documentation for your records.

Thank you for choosing ACTIVE SHIPPERS and trusting us with your pet’s journey. Your pet’s health, safety, and comfort are our top priorities.

[Contact Us]
For more information or specific inquiries, please reach out to our support team at safety@activeshippers.com OR info@activeshippers.com

For full details on our delivery procedures and how your pet is safely transported from the airport to your home after the vet check, please visit our PET DELIVERY SERVICE page.